Orders are delivered within 4 - 10 working days. Delivery time may vary depending upon the shipping address and difficulty of reach.

During sale events and new collection launches, there may be a slighly longer processing time.

To maintain our services' feasibility, we allow a product's replacement only under the following circumstances.

• The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a ZAPZI team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by Zapzi.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.